S. 2495 (119th)Bill Overview

Keep Call Centers in America Act of 2025

Science, Technology, Communications|Science, Technology, Communications
Cosponsors
Support
Bipartisan
Introduced
Jul 29, 2025
Discussions
Bill Text
Current stageCommittee

Read twice and referred to the Committee on Commerce, Science, and Transportation.

Introduced
Committee
Floor
President
Law
Congressional Activities
01 · The brief
Plain-English summaryWhat this bill actually does

This bill creates new penalties and restrictions aimed at keeping call-center work in the United States. Employers who relocate a call center or contract at least 30% of call-center volume overseas must notify the Secretary of Labor 120 days in advance; those that do so are placed on a public list and generally become ineligible for federal grants or guaranteed loans for five years, with specified penalties and narrow waiver authorities.

Why people may split

Approach to enforcement: liberals favor strong penalties and job protections; conservatives see those penalties as government overreach and harmful to business.

Watch point

Relative to its intended legislative type, this bill is a clearly targeted substantive policy measure that creates new obligations, eligibility restrictions, disclosure duties, and enforcement pathways.

This bill creates new penalties and restrictions aimed at keeping call-center work in the United States.

Employers who relocate a call center or contract at least 30% of call-center volume overseas must notify the Secretary of Labor 120 days in advance; those that do so are placed on a public list and generally become ineligible for federal grants or guaranteed loans for five years, with specified penalties and narrow waiver authorities.

Federal agencies are directed to prefer contractors not on the list and must require that any call-center work under federal contracts be performed in the United States.

Passage40/100

On content alone, the bill is plausible but faces notable obstacles: it addresses an electorally salient policy (jobs/outsourcing) and contains consumer‑protection elements that could attract bipartisan backing, yet it imposes substantive penalties, procurement conditions, and compliance burdens that will draw opposition from business and procurement stakeholders and prompt concerns about administrative feasibility and legal risk. Those tensions make enactment uncertain without substantial amendment or inclusion in a larger negotiated package.

CredibilityPartially aligned

Relative to its intended legislative type, this bill is a clearly targeted substantive policy measure that creates new obligations, eligibility restrictions, disclosure duties, and enforcement pathways. It contains a strong set of definitions and concrete mechanisms for many of its primary functions and identifies responsible agencies and timelines for action. The bill includes secondary reporting and administrative elements that are coherent with the primary substantive changes.

Contention68/100

Approach to enforcement: liberals favor strong penalties and job protections; conservatives see those penalties as government overreach and harmful to business.

02 · What it does

Who stands to gain, and who may push back.

Likely benefits vs burdens50% / 50%
Local governments · ConsumersEmployers · Federal agencies

These are examples from the analysis, not a ranked list of the most-affected groups.

Likely helped
  • Local governmentsLikely to preserve or increase U.S.-based call center jobs and reduce offshoring by removing federal financial incentiv…
  • ConsumersIncreases transparency for consumers about whether they are interacting with foreign-based agents or AI, and guarantees…
  • Federal agenciesRedirects federal dollars away from firms that offshore call center work (through grant/loan ineligibility and contract…
Likely burdened
  • EmployersImposes new compliance costs, reporting obligations, and potential penalties on employers (notice requirement with up t…
  • Federal agenciesMay reduce competition for federal grants and contracts by disqualifying or disadvantaging multinational firms and cont…
  • WorkersCould incentivize automated or technical workarounds (greater use of AI, routing through affiliates, or contract restru…
03 · Why people split

Why the argument around this bill splits.

Approach to enforcement: liberals favor strong penalties and job protections; conservatives see those penalties as government overreach and harmful to business.
Progressive85%

A mainstream progressive would likely view the bill positively as a strong pro-worker measure that discourages offshoring, increases transparency, and protects U.S. call-center jobs.

The public list, grant/loan ineligibility, and federal contracting requirements are seen as concrete tools to shift incentives toward keeping work domestic.

The AI and location-disclosure requirements would be welcomed as consumer-protection and workplace-transparency measures.

Leans supportive
Centrist60%

A pragmatic moderate would find elements of the bill reasonable—transparency and protection of federal contract integrity—but would be cautious about blunt disincentives like multi-year grant ineligibility and steep penalties.

They would welcome the Labor Department report requirement and the phased effective dates, but worry about economic tradeoffs, administrative feasibility, and potential impacts on government procurement costs or small businesses.

They would favor narrowing or clarifying definitions, a clear and limited waiver process, and careful regulatory implementation by the FTC.

Split reaction
Conservative25%

A mainstream conservative would likely view the bill as heavy-handed government interference in private business decisions and federal contracting, raising concerns about burdens on employers, market flexibility, and federal overreach.

While sympathetic to keeping jobs in the U.S., they would object to long ineligibility periods for grants/loans, steep penalties, and expanded FTC regulatory authority.

They would also see the location-disclosure and immediate-transfer requirements as operationally burdensome, legally risky, and potentially disruptive to business efficiency.

Likely resistant
04 · Can it pass?

The path through Congress.

Introduced

Reached or meaningfully advanced

Committee

Reached or meaningfully advanced

Floor

Still ahead

President

Still ahead

Law

Still ahead

Passage likelihood40/100

On content alone, the bill is plausible but faces notable obstacles: it addresses an electorally salient policy (jobs/outsourcing) and contains consumer‑protection elements that could attract bipartisan backing, yet it imposes substantive penalties, procurement conditions, and compliance burdens that will draw opposition from business and procurement stakeholders and prompt concerns about administrative feasibility and legal risk. Those tensions make enactment uncertain without substantial amendment or inclusion in a larger negotiated package.

Scope and complexity
52%
Scopemoderate
52%
Complexitymedium
Why this could stall
  • No cost estimate or analysis of administrative burden appears in the text — the fiscal and staffing impact on the Department of Labor, FTC, and awarding agencies is unclear.
  • How courts would view the grant/loan ineligibility, clawbacks, and procurement requirements (e.g., challenges under procurement law, interstate commerce or contract clauses) is uncertain and could affect legislative willingness to act.
05 · Recent votes

Recent votes on the bill.

No vote history yet

The bill has not accumulated any surfaced votes yet.

06 · Go deeper

Go deeper than the headline read.

Included on this page

Approach to enforcement: liberals favor strong penalties and job protections; conservatives see those penalties as government overreach and…

On content alone, the bill is plausible but faces notable obstacles: it addresses an electorally salient policy (jobs/outsourcing) and cont…

Unlocked analysis

Relative to its intended legislative type, this bill is a clearly targeted substantive policy measure that creates new obligations, eligibility restrictions, disclosure duties, and enforcement pathways. It contains a st…

Go beyond the headline summary with full stakeholder mapping, legislative design analysis, passage barriers, and lens-by-lens tradeoff breakdowns.

Perspective breakdownsPassage barriersLegislative design reviewStakeholder impact map
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