Last year, I pressed Trump's Social Security Administration on why they removed a bunch of customer service performance metrics from their website. Without this transparency, SSA is only continuing to underperform and harm the tens of millions of Americans who rely on them.
Under new leadership, the agency has reduced the role of field offices across the country and centralized its operations, making it harder for millions of Americans to get help with their benefits. www.newyorker.com/news/deep-st...
